Your survey has revealed defects. Now comes the crucial negotiation phase that could save you tens of thousands of pounds—or help you walk away from a bad deal.
Understanding Your Position
Once the survey reveals defects, you have four options:
- Renegotiate the price downward based on repair costs
- Request the seller fix issues before completion
- Proceed at the original price and accept the risk
- Walk away and lose your survey costs
Option 1 (renegotiation) is usually the best strategy. Here's how to do it effectively.
Step 1: Analyze the Survey Report Thoroughly
Categorize the Issues
Separate defects into categories:
| Category | Examples | Negotiating Power |
|---|---|---|
| Critical | Subsidence, structural cracks, dry rot, major roof failure | High - Strong negotiating position |
| Significant | Damp penetration, faulty electrics, broken windows, drainage issues | Medium - Reasonable grounds to negotiate |
| Minor | Cosmetic damage, cracked tiles, minor decorative repairs | Low - Weak negotiating position |
| Maintenance | Gutters need clearing, redecorating, garden maintenance | Minimal - Usually not grounds for renegotiation |
- Weren't visible or disclosed during viewings
- Require professional repair or specialist work
- Cost more than £1,000 to remedy
- Affect the property's structural integrity or safety
Step 2: Obtain Professional Repair Quotes
This is the foundation of your negotiation. You need:
What to Get Quoted
- Minimum 2-3 written quotes from qualified contractors
- Specific details of work to be done
- Breakdown of costs (labor, materials, VAT)
- Timescales for completion
- Company credentials (insurance, accreditations)
Where to Find Contractors
- Checkatrade, Rated People, TrustATrader
- Recommendations from your surveyor
- Local specialists for specific issues (damp, electrics, roofing)
- RICS building surveyors for major structural work
Step 3: Calculate Your Renegotiation Amount
The Formula
Base Calculation:
- Total all repair quotes
- Add 20-25% contingency for unexpected issues
- Add disruption costs (time off work, temporary accommodation, etc.)
- Consider deduction for your hassle/stress
Real Example
Property: £325,000 terraced house, Milton Keynes
Survey Findings:
- Roof repairs needed: £6,500
- Damp treatment and replastering: £4,200
- Rewiring required: £5,800
- Replace rotten window frames: £2,800
Calculation:
- Total repairs: £19,300
- Contingency (25%): £4,825
- Disruption/hassle: £3,000
- TOTAL REDUCTION REQUESTED: £27,125
New Offer: £297,875 (8.4% reduction)
Step 4: Timing Your Negotiation
When you approach the seller matters significantly:
Best Time to Negotiate
- ✅ Immediately after receiving survey report - maintains momentum
- ✅ Before exchange of contracts - you can still walk away easily
- ✅ When you have quotes in hand - credible evidence ready
- ✅ When seller is keen to move quickly - motivation on your side
Worst Time to Negotiate
- ❌ After exchange - you're legally committed
- ❌ Last minute before completion - no time for proper consideration
- ❌ Without evidence - sellers will dismiss vague claims
- ❌ When multiple buyers are interested - weakens your position
Step 5: Craft Your Negotiation Strategy
Option A: Through Estate Agent (Most Common)
Email Template:
Subject: Survey Results - Request for Price Renegotiation - [Property Address]
Dear [Agent Name],
I am writing regarding the property at [address], for which I have an accepted offer of £[original price].
Following the RICS Level [2/3] Survey conducted by [surveyor name], several significant defects have been identified that were not apparent during viewings or disclosed in the particulars.
The survey has revealed:
- [Defect 1]: Estimated repair cost £[X]
- [Defect 2]: Estimated repair cost £[X]
- [Defect 3]: Estimated repair cost £[X]
I have obtained professional quotes (attached) for the necessary remedial works, totaling £[X]. Including contingency for unforeseen complications and disruption costs, the total impact is approximately £[Y].
I remain very interested in purchasing this property, but in light of these findings, I must revise my offer to £[new price]. This reflects the condition of the property as revealed by the professional survey.
I have attached:
- Relevant extracts from the survey report
- Written quotes from qualified contractors
I would appreciate a response by [date - typically 7 days] so we can proceed to exchange or, if the seller is unwilling to negotiate, allow me to make alternative plans.
Yours sincerely,
[Your Name]
Option B: Direct to Seller (If Applicable)
Sometimes going directly to the seller (especially if you have a relationship or they're a private seller) can be effective. Use a similar but more personal approach.
Option C: Through Solicitor (For Serious Issues)
For major structural defects, having your solicitor communicate adds gravitas and legal weight.
Step 6: Handle Common Seller Responses
Response 1: "We'll meet you halfway"
Seller's Strategy: Split the difference
Your Counter:
- If repairs are genuine and well-quoted, stand firm on your calculation
- Offer a small compromise if needed to secure the deal
- Remind them that without repairs, they'll face the same issue with the next buyer
Response 2: "These are minor issues; the price is fair"
Seller's Strategy: Dismiss findings
Your Counter:
- Provide the professional survey report
- Emphasize that a qualified RICS surveyor has identified these as significant
- Share actual contractor quotes
- Point out that future buyers will discover the same issues
Response 3: "We've already reduced the price"
Seller's Strategy: Claim previous concessions
Your Counter:
- Those negotiations were based on disclosed information
- The survey has revealed new, undisclosed defects
- You're entitled to renegotiate based on new information
Response 4: "We'll fix it ourselves"
Seller's Strategy: Offer to remedy defects
Your Counter:
- Request written quotes from their contractors
- Insist on work being done by qualified, insured professionals
- Require guarantees/warranties for completed work
- Consider retention (hold back funds until work verified)
- Get full written specifications
- Request professional contractors, not "mate of a mate"
- Have your surveyor inspect completed work before completion
Response 5: "No, the price stands or we'll find another buyer"
Seller's Strategy: Call your bluff
Your Options:
- Stand firm: If defects are serious, they'll face same issue with next buyer
- Many sellers come back after a few days of reflection
- Especially if they're in a chain or keen to move
- Make a compromise: Reduce your requested reduction by 10-20%
- Shows good faith
- Often breaks the deadlock
- Walk away: If defects are too serious or seller unreasonable
- Protects you from a bad investment
- Seller may reconsider once you actually withdraw
Step 7: Know When to Walk Away
Sometimes, walking away is the right decision:
Walk Away If:
- ❌ Repair costs exceed 15-20% of purchase price
- ❌ Seller refuses to negotiate despite serious defects
- ❌ Property is unmortgageable due to defects
- ❌ Structural issues have no clear remedy
- ❌ You feel pressured or uncomfortable with the deal
- ❌ Multiple serious defects suggest poor maintenance throughout
Legal Considerations
Misrepresentation
If the seller actively concealed known defects, you may have legal recourse:
- Review the Property Information Form (TA6) submitted by seller
- Check if defects were undisclosed when legally required
- Discuss with your solicitor if misrepresentation claim is viable
Withdrawal Rights
Until exchange of contracts, either party can withdraw without penalty (though you'll lose costs incurred).
Success Stories: Real Negotiation Examples
Case Study 1: Victorian Terrace, Bedford
Original Price: £285,000
Survey Findings: Rising damp throughout, roof repairs needed, outdated electrics
Repair Quotes: £18,500
Buyer's Strategy: Presented detailed quotes, offered £265,000
Outcome: Seller agreed to £267,500 (£17,500 reduction)
Result: Buyer saved £17,500 and completed repairs for £16,200 (came in under budget)
Case Study 2: Modern Semi-Detached, Milton Keynes
Original Price: £395,000
Survey Findings: Structural cracks suggesting subsidence
Buyer's Strategy: Commissioned structural engineer's report (cost £750)
Engineer's Verdict: Underpinning required, estimated £35,000-£45,000
Outcome: Buyer withdrew; seller later reduced to £355,000 for next buyer
Result: Buyer avoided a potentially uninsurable property
Common Mistakes to Avoid
- ❌ Over-negotiating: Trying to reduce price for every minor defect weakens your position
- ❌ No evidence: Making demands without professional quotes
- ❌ Emotional appeals: "I can't afford it now" - base arguments on facts, not finances
- ❌ Delay: Taking weeks to respond allows seller time to find backup buyers
- ❌ Being unreasonable: Demanding 100% of repair costs plus extras appears opportunistic
- ❌ Ignoring red flags: Accepting a property with serious defects "because you love it"
Final Checklist Before You Negotiate
- ☑️ Full survey report reviewed and understood
- ☑️ Minimum 2-3 written quotes obtained
- ☑️ Calculation of total costs (repairs + contingency + disruption)
- ☑️ New offer price calculated and justified
- ☑️ Evidence package prepared (survey extracts + quotes)
- ☑️ Solicitor and mortgage broker informed of situation
- ☑️ Deadline set for seller response
- ☑️ Alternative properties identified (in case you need to walk)
- ☑️ Emotional preparedness to walk away if needed
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